Prudential – Individual Life Insurance Platform
Conception and design of a new individual life insurance sales platform, integrating partners such as Itaú, XP, and BTG. Worked on quantitative and qualitative research, persona definition, journey mapping, ideation, and prototyping.
Key Achievements
- Created 10 personas and complete sales journey mapping
- Led workshops with 64 participants to prioritize features
- Prototyping and testing with consultants and wholesalers
- Achieved usability improvements and reduced average policy issuance cycle to 11 days